Internet sales in our country are ruled by D. Leg. n. 185 of 22/05/99, an Italian legislation act issued in order to protect consumers in matter of indirect purchases and mail orders. If not clearly specified, every single purchase is subject to this regulamentation.

Identity
The company selling products in this e-store is:

Marco Polo International II sas
San Marco, 114
30124 Venezia
Italy
Tel: (+39) 041 5225067
Fax: (+39) 041 2770822
info@muranonet.com

Products, Availability & Sale Price
All the items described in our e-store are intended for international sale to single consumers. Any product description's page reports features and price of the item on sale. Shipping is calculated separately according to variables such as weight, type of service and destination country. According to the Italian laws regarding Venice and Murano island, the glass farms are closed during the months of January and August, so that some items can happen to be temporarily out of stock. Please note that not all the glass items in our shop are in stock at the moment you place an order. They need to be handmade on request and it can take us some weeks to have the items ready for shipping.
In that case, we will tell you about the delivery delay and you will be able to keep the order or to cancel it. If you keep the order, your credit card will be charged within 20 days.

Quality guarantee
All our items are first choice, guaranteed "Original Murano Glass". Slight variations in thickness, width, height, color or minute air-bubbles are unavoidable as they are the proof and the characteristics of handmade glassware.

Privacy & Security
Here at MuranoNet.com we consider your right to privacy as a matter of serious relevance. We adopted measures in order to protect personal data of our visitors and customers from misuse or abuse. To read about these measures and how we treat your personal information, please click Privacy & Security.

Payments
We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Customers are always kept informed about the status of their order(s). Transactions are processed in EU currency (EURO) according to the current exchange rate applied by our bank.

Taxes & Invoices
All deliveries within the EU (European Union) are duty free. There can be import duties to the USA and to all other countries: please contact your local customs office to inquire about the possible duty rate. Any possible import duties for deliveries are paid by our customers at the delivery.

Shipping & Delivery
Shipping fees are not included in the sale price unless clearly specified. They are always calculated separately according to variables such as total weight, type of delivery and destination country. There is a shipping discount according to the order amount: the saved amount can be seen in the shopping cart during the purchase process. Payment for shipping is charged in advance and processed with your order. Whereas not specified "FREE SHIPPING" and "FREE SHIPPING WORLDWIDE" refer respectively to deliveries within Italy and worldwide. For further information about fees, shipping discounts, type of services available for your country and related matters, please click on Shipping & Delivery.
Please note, that in case of returning the items back, the shipping discount you had while setting the order will be charged (see also "Return Policy" here below.)

Return Policy
If you don't like what you bought or if you change your mind, there is no problem.
If you have just ordered something and you want cancel all or part of the order, send us an e-mail as soon as possible (if possible, take the Confirm Order we sent you and use the function "reply" in your e-mail software). If the products haven't yet been sent, your order will be modified or canceled; if the products have already been sent, all you need to do is inform us, about your intention to rescind the contract, within 10 days after receiving the items (please, advise about the delivery details and indicate how you want the money to be refunded). You can send an email or also a telegram, a fax or a telex, (within the same period - 10 days). Remember that within the same period (10 days) you must send back the products, properly packaged. Products' shipping to the sender is at your charge and under your responsibility. As soon as we receive the products, we will attend to refund you the items' amount as soon as possible. We refund the order amount, full shipping cost excluded.
PLEASE NOTE that in this case the shipping discount you had during the purchase process will be charged.
DAMAGED ITEMS: we replace any damaged item, if you send us a picture of the broken piece set near its packing. In case an item arrives to you damaged, we need a picture of it, sent within 8 days from the receipt of the goods. (You can send an email or a registerd letter.)
After receiving the picture, we will arrange the replacement as soon as possible.

Customer Service
For anything you may need to know or ask, please refer to our Customer Service section.
We have staff working for your satisfaction!