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Terms and conditions

Internet sales in our country are ruled by D. Leg. n. 185 of 22/05/99, an Italian legislation act issued in order to protect consumers in matter of indirect purchases and mail orders. If not clearly specified, every single purchase is subject to this regulamentation.

 

1. Identity
2. Products, Availability & Sale Price
3. Quality guarantee
4. Privacy & Security
5. Payments
6. Taxes & Custom duties
7. Shipping & Delivery
8. Force Majeure events
9. Return & Warranties
10. Cutsomer Service
11. Alterations to these terms 


 

1. Identity

The company selling products in this e-store is:

Marco Polo International II sas
Frezzeria - San Marco, 1229
30124 Venezia (Italy)
Tel: (+39) 041 5206358
info@muranonet.com

2. Products, Availability & Sale Price

All the items described in our e-store are intended for international sale to single consumers. Any product description's page reports features and price of the item on sale. Shipping is calculated separately according to variables such as weight, type of service and destination country. According to the Italian laws regarding Venice and Murano island, the glass farms are closed during the months of January and August, so that some items can happen to be temporarily out of stock. Please note that not all the glass items in our shop are in stock at the moment you place an order. They need to be handmade on request and it can take us some weeks to have the items ready for shipping.
In that case, we will tell you about the delivery delay and you will be able to keep the order or to cancel it. If you keep the order, your credit card will be charged within 20 days.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
The MuranoNet shop contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. If a product's price isn't correct we will normally contact you for instructions before dispatching it.
Transactions take place in Euro (EUR). When paying with different currencies, your bank or credit card issuer may charge you for exchange fees: check with your credit institution.

3. Quality guarantee

All our items are first choice, guaranteed "Original Murano Glass". Slight variations in thickness, width, height, color or minute air-bubbles are unavoidable as they are the proof and the characteristics of handmade glassware.

4. Privacy & Security

Here at MuranoNet.com we consider your right to privacy as a matter of serious relevance. We adopted measures in order to protect personal data of our visitors and customers from misuse or abuse. To read about these measures and how we treat your personal information, please click Privacy & Security.

5. Payments

We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Customers are always kept informed about the status of their order(s). Transactions are processed in EU currency (EURO) according to the current exchange rate applied by our bank.

6. Taxes & Custom Duties

All deliveries within the EU (European Union) are duty free. 
There can be import duties to the USA and to all other countries: please contact your local customs office to inquire about the possible duty rate. Any possible import duties for deliveries are paid by our customers at the delivery.

Goods over a certain value may be subject to customs duties. Upon arrival of the goods at the place defined by you, you could be required to pay for customs duties, import fees and other taxes. All of these additional costs for customs clearance and import charges or fees must be borne by you, since it does not fall within our sphere of control. 
More information about the guidelines or customs charges will be provided by the customs office responsible for your area. 

7. Shipping, Insurance & Delivery

Shipping fees are not included in the sale price unless clearly specified. They are always calculated separately according to variables such as total weight, type of delivery and destination country. Payment for shipping is charged in advance and processed with your order. Whereas not specified "FREE SHIPPING" and "FREE SHIPPING WORLDWIDE" refer respectively to deliveries within Italy and worldwide. For further information about fees, shipping discounts, insurance, services available for your country and related matters, please click on Payment & Shipping.
Please note, that in case of returning the items back, the shipping discount you had while setting the order will be charged (see also "Return Policy").

8. Force Majeure Events

We will not be liable or responsible for any failure to perform or delay in performance of any of our contractual obligation that is caused by events outside our reasonable control ("Force Majeure Event"). 
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government.
 

9. Return Policy

Click here to read more abour our Return Policy

10. Customer Service

For anything you may need to know or ask, please refer to our Customer Service section.
We have a professional staff working for your satisfaction!

11. Alterations to these Terms and Conditions

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the MuranoNet website.