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Returns and Warranties

Return Policy

If you are not pleased with what you bought or if you change your mind, it is not an issue.

If you have just ordered something and you want to cancel all or part of your order, send us an e-mail as soon as possible (if possible, take the Order Confirmation we sent you and click on "reply" in your e-mail software).

If the products are yet to be shipped, your order will be modified or canceled.

On the contrary, if the products have already been shipped, all you need to do is inform us about your intention to withdraw from the contract within 14 days after receiving the items (please, advise about the delivery details and indicate how you want the money to be refunded). You can send an email or also a fax (within the same period - 14 days). Remember that within the same period (14 days) you must return the product intact (with no signs of abrasions, scratches, distortions) complete with all components and accessories, accompanied by instructions/warranties/notes and in original packaging and wrapping.
The withdrawal period will start from the moment the consumer receives the goods. The trader (MuranoNet) will refund consumers withing 14 business days of the withdrawal - except the original costs of delivery - but can delay refunding if the goods haven't been received or there's not evidence that you have sent them back. 
MuranoNet won't bear the risk of any damage to goods during transportation. 
All shipping costs for the purposes of returning the product and/or possible duty or customs taxes, are full responsibility of the customer.  

If you want to partially change the ordered goods, contact our customer service as soon as possibile and anyway no later than 14 days after delivery. The customer will bear the shipping cost for the return and the costs for shipping the replacement.

The 14-day “cooling off” period does not apply to goods made to order or clearly personalised.

Please note, that in case of returning the items back, even if you have benefited of any discount or special condition on the shipping cost, its actual amount will be charged.
For products that have benefited from the free shipping, the shipping costs we incurred will be charged.

The return address is:

Marco Polo International II sas
San Marco, 1229
30124 Venezia Italy

Tel +39 041 5206358
Fax +39 041 2770822


Damaged goods

Any damaged item will be replaced. 
Please send a picture of the broken item near its original packaging within 14 days from receipt of the goods (you can send an e-mail or a registered mail). 
After receiving the picture, the replacement will be arranged as soon as possible.
In case of damage, we provide a replacement not a refund.
All shipping costs for the purposes of returning the product and/or possible duty or customs taxes, are full responsibility of the customer.   

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